Mirch is the managed IT and cybersecurity partner for organizations that can't afford downtime, data loss, or a failed audit. One team, one point of contact, complete coverage — around the clock.
Platforms and technologies we support every day
What we do
Six practice areas, one accountable team. Take all of it, or plug us in alongside the staff you already have.
Proactive support for every user, device, and server you run. Unlimited helpdesk, patching, and asset lifecycle management on a predictable monthly fee.
Managed detection and response backed by a security operations centre that watches your environment every hour of every day — and acts before you have to.
Design, migration, and day-two operations for Microsoft 365, Azure, and AWS. Built for resilience, tuned for cost, documented so nothing lives in one person's head.
Evidence-ready security programs mapped to the frameworks your customers and regulators ask about. We do the legwork; you pass the audit.
Immutable, off-site backups with recovery objectives you actually agree to — and restore tests we run and report on every single month.
Quarterly business reviews, multi-year technology roadmaps, and budget planning from someone who understands both the balance sheet and the network diagram.
Security capabilities
Attackers don't respect your maintenance window. Our security stack covers the full lifecycle — before, during, and after an incident.
We deploy modern EDR to every endpoint and stream telemetry from your identity provider, firewalls, and cloud tenants into a single monitored pipeline. Real analysts triage what the tooling flags — so you get decisions, not a queue of alerts.
When something is genuinely wrong, we isolate the host, revoke the session, and notify you directly. Containment first, paperwork after.
Discuss your environmentThe overwhelming majority of breaches we investigate start with a valid credential in the wrong hands. We harden your identity platform first: enforced MFA, conditional access, least-privilege roles, and continuous review of who can reach what.
Joiners, movers, and leavers get handled through a documented process, so accounts don't linger after someone walks out the door.
Request an identity reviewContinuous internal and external scanning tells you what's exposed. Risk-ranked remediation tells you what to fix first. We patch what we can automatically and schedule the rest around your business — with a named owner and a due date on everything that remains.
Annual penetration testing, coordinated with a vetted independent firm, validates that the program actually works.
Get a vulnerability scanEvery client gets a written incident response plan, a tested escalation tree, and a direct channel that reaches a real engineer at 3am. We contain, eradicate, and recover — then hand you a report you can give to your board, your insurer, and your regulator.
Already in the middle of something? Reach out now — we take emergency engagements from organisations that aren't yet clients.
Contact the response teamHow we work
Most clients are fully transitioned within 30 days. Here's exactly what that looks like.
A no-cost technical and security review of your environment. You get a written findings report and a prioritised risk register — whether or not you hire us.
We agree scope, service levels, and a remediation roadmap with clear owners, costs, and dates. No surprises later.
Monitoring agents, backups, and security controls roll out in a staged, tested sequence. Documentation is written as we go, not afterwards.
Day-to-day support, continuous monitoring, monthly reporting, and quarterly strategy reviews with a named account team.
Compliance
Security questionnaires and framework audits stop deals. We build your program against the standard that matters to your industry, gather the evidence continuously, and sit with you through the assessment.
You get mapped controls, current policies, and an evidence library that's ready when the auditor asks — not assembled in a panic the week before.
Talk to us about your framework →
GLBA safeguards, FFIEC expectations, and the vendor due-diligence packets your partners send every year.
HIPAA Security Rule controls, risk analyses, and business associate agreements handled properly.
OT/IT segmentation, CMMC readiness for defence suppliers, and uptime that keeps the line moving.
Client confidentiality, mobile workforces, and the security reviews enterprise customers demand.
Why Mirch
You get a named team that knows your environment — not a rotating queue of first-line agents reading a script.
They found and closed gaps our previous provider had left open for years. The first monthly report told us more about our own network than we'd learned in a decade.
We had a ransomware attempt on a Saturday night. Mirch had the machine isolated before anyone at our company even knew about it. Monday morning was a normal Monday morning.
Our SOC 2 Type II went through with zero exceptions. Their team had the evidence organised months before the auditor asked for it.
Service plans
Predictable budgets and no incentive for us to let things break. Every plan includes unlimited helpdesk and a named account manager.
Core IT support and hygiene for smaller teams.
Managed IT plus a 24/7 security operations centre.
Compliance-grade programs and dedicated advisory.
Minimum engagement of 10 users. Hardware, licensing, and project work quoted separately.
About Mirch
Mirch was founded on a simple observation: most organisations don't get compromised by sophisticated adversaries. They get compromised by an unpatched server, a shared password, and a backup nobody ever tested.
We built the practice we wished our own clients had access to — senior people, sane processes, and a stack of controls that closes the gaps attackers actually use. No jargon, no fear-selling, and no invoice surprises.
Today we support organisations across healthcare, finance, manufacturing, and professional services, from a dozen users to several thousand.
Work with usYour tickets are handled by engineers with real production experience — no tiered runaround.
Written SLAs with credits attached. If we miss, it costs us — not you.
Every environment we run is fully documented and yours to keep, whatever happens.
Flat-rate contracts mean we profit when your systems stay healthy — not when they break.
Common questions
Most transitions complete inside 30 days. We start with a documentation and access handover, deploy monitoring and backup in parallel with your incumbent, then cut over support once everything is verified. There is no gap in coverage at any point.
No. Roughly half our clients have internal IT. We take on 24/7 monitoring, security operations, and after-hours escalation so your team can focus on the systems and projects specific to your business.
An authenticated review of your identity platform, endpoint posture, patch status, backup configuration, and external attack surface. You receive a written findings report with a prioritised risk register and remediation estimates — yours to keep whether or not you engage us.
Standard agreements run 12 months with a 60-day exit clause. If you leave, we hand over complete documentation, credentials, and configuration exports at no charge. We'd rather earn the renewal than trap you into it.
Incident response is included in Secure and Enterprise plans. We contain and remediate, coordinate with your cyber-insurance carrier and legal counsel, and deliver a full post-incident report. There is no separate hourly meter running during an active incident.
Yes. Our tooling is cloud-native and location-independent, and we support fully remote, hybrid, and multi-site organisations as a matter of course. On-site engineering is available where you need hands on hardware.
Find out in a week. The assessment is free, the report is yours to keep, and there's no obligation attached to either.
Get in touch
Tell us what you're running and what's keeping you up at night. A senior engineer — not a sales rep — will get back to you within one business day.